Terms of Service

Last Updated: October 2, 2026

1. Overview

Welcome to WeCare Eco. This website is operated by WeCare Eco (ArtyScience Co.), based in Egypt.

Throughout this website, the terms "we", "us", and "our" refer to WeCare Eco.

By visiting our website or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our website.

2. General Conditions

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

• Use our website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to our website or systems.
• Distribute viruses, malicious code, or other harmful technologies.
• Copy or reproduce our website content without permission.
• Interfere with the proper operation or security of our website.

3. Products and Services

WeCare Eco offers environmentally friendly alternatives to single-use plastic, including paper bags, reusable shopping bags, wooden cutlery, biodegradable straws, and other sustainable products.

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.

However, actual product colors or appearance may vary slightly depending on your device and display settings.

Product availability may change. We reserve the right to discontinue products or update product information when necessary.

4. Pricing

All product prices are displayed on our website in the currency indicated at checkout.

We reserve the right to update product prices at any time. Price changes will not affect orders that have already been accepted.

Any applicable shipping fees or additional charges will be displayed before you complete your purchase.

5. Orders and Payments

When placing an order, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

We currently accept the following payment methods:

• Cash on Delivery (COD).
• Online payment.

After placing an order, you may receive an order confirmation.

All orders are subject to product availability and acceptance.

If we are unable to fulfill an order, we will contact you and arrange an appropriate refund for any payment already collected.

6. Shipping and Delivery

WeCare Eco delivers to all governorates across Egypt.

Currently, we do not offer international shipping.

Our estimated delivery time is 4–5 working days.

Delivery times may vary depending on your location, public holidays, or circumstances beyond our control.

Shipping fees are displayed at checkout before you complete your order.

For more information, please review our Shipping Policy .

7. Order Changes and Cancellations

If you need to modify or cancel your order, please contact our customer support team as soon as possible.

We will do our best to accommodate your request before your order has been dispatched.

Once an order has been dispatched, changes or cancellations may be subject to applicable consumer protection laws and our return policy.

8. Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with applicable Egyptian consumer protection laws.

Customers generally have the right to request a return or exchange within 14 days of receiving a product, subject to the exceptions established by applicable law.

If a product is defective, customers generally have the right to request a return or exchange within 30 days of receiving it, in accordance with applicable law.

Certain products may be excluded from returns where permitted by law, depending on their nature, condition, or packaging.

If you receive an incorrect, damaged, or defective product, please contact our customer support team.

Nothing in these Terms of Service limits your statutory consumer rights.

9. Product Usage

Customers are responsible for following the usage, handling, and storage instructions provided with each product.

Unless expressly stated otherwise, WeCare Eco paper bags and wraps should not be placed inside ovens or microwaves.

Please refer to the relevant product description or contact us if you have questions about the appropriate use of a product.

10. Intellectual Property

All website content, including text, images, graphics, logos, designs, and other materials, is owned by WeCare Eco or used with permission from the relevant rights holders.

You may not reproduce, distribute, modify, or commercially exploit our content without prior written authorization.

11. Third-Party Services

Our website is powered by Shopify and may use third-party services for payment processing, delivery, analytics, and other business operations.

These services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites or services that we do not control, except where responsibility is imposed by applicable law.

12. Privacy and Personal Information

We respect your privacy and are committed to handling your personal information responsibly.

Information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.

13. Limitation of Liability

We make reasonable efforts to maintain the availability, functionality, and security of our website.

However, we cannot guarantee that our website will always operate without interruption or technical errors.

To the extent permitted by applicable law, WeCare Eco is not responsible for losses resulting from events outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or restricted.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service when necessary.

Any changes will be published on this page with an updated date.

Changes will not affect previously accepted orders where doing so would violate applicable law.

15. Governing Law

These Terms of Service are governed by the applicable laws of the Arab Republic of Egypt.

Any disputes will be handled in accordance with applicable Egyptian law and mandatory consumer protection requirements.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Company: WeCare Eco (ArtyScience Co.)

Email: wecare.ecofriendly@gmail.com

Phone: +20 111 0691343 / +20 100 5132335

Address: 9 Hagar bin Askalan, Heliopolis, Cairo, Egypt.

Working Hours: Saturday to Thursday, 8:00 AM – 6:00 PM.

Thank you for choosing WeCare Eco and supporting a more sustainable future.